Unfortunately at this time we do not have sufficient resources to offer an optimal phone support.
We receive an overwhelming amount of inquiries from our customers and process hundreds of orders daily. We've tried to open conversations with our parents. Each conversation would average 30 minutes. In a full work day, each person would only be able to help 10 - 15 customers. That is only a very small fraction of the people who need help. Via email, we are capable of helping hundreds of customers daily.
Have a question?
It's likely already answered here. We've designed this knowledge base to minimize questions and provide a plethora of helpful information to our parents. There are hundreds of articles covering every aspect of every product we offer.
Best Method of Contact
You can always respond to any of our emails from order updates to newsletter campaigns for instant email support. We normally respond to emails within the first 4 hours. You can also submit a request (send an email) to us directly.
Tip: always add a phone number to your email in case of an emergency, we will absolutely call you.