My order is late!

This article applies only to the wholesale store ( and not the retail store (

If a order with free shipping is stuck in pre-shipment or does not arrive by the 11th business day, it is likely delayed. However if it enters stateside and updates but does not arrive by the 12th business day, it is also likely delayed. If an order with express shipping doesn't arrive by the third business day after shipping, it is likely delayed. In these rare cases, please click here to submit a request so that we may help and investigate further. Otherwise click here to check where your order is.

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